Privacy policy

At Broderie Magister, we place great importance on protecting the personal information of our clients, employees, and representatives. In compliance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal data collected in the course of our activities. Our privacy policy aims to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal data, you agree to the terms of this policy and authorize us to process your information accordingly.

 

1. Consent

1.1 Commitment to Privacy

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

1.2 Acceptance of Our Policy Terms

By accessing our website https://magister.ca or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection and use of your personal information as outlined in this policy.

1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time, subject to certain legal or contractual restrictions. We will inform you of the possible consequences of withdrawing your consent, such as the inability to provide certain products or process specific requests. Your withdrawal decision will be recorded in our files.

1.4 Exceptions to the Need for Consent

In certain exceptional circumstances, we may collect, use, or disclose personal information without obtaining your prior consent. This may occur when legal, medical, or security-related requirements make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected contract breaches, fraud prevention or detection, or law enforcement needs.

 

2. Collection of Personal Information

2.1 We collect personal information through various means, such as:

• Emails and communications with our customer service
• Online application forms (including appointment scheduling)
• Cookies and similar technologies on our website

2.2 We may also collect information from third parties, including:

• A technology service provider such as an order platform or newsletter service
• A recruitment portal allowing candidates to submit resumes and personal data
• A consultant providing part of the services we offer to our customers
• A digital marketing company analyzing user behavior on our website
• A cybersecurity service provider monitoring threats and protecting data
• A logistics provider managing product deliveries and collecting recipient details

 

3. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you confirm that you are at least 14 years old. If you are under 14, please do not attempt to provide us with personal information. If we discover that we have inadvertently collected personal information from a user under 14, we will attempt to delete it immediately from our records. We also encourage minors aged 14 or older to obtain permission from their parents or guardians before providing any personal information online.

If you believe a child under 14 has provided us with personal information, please contact us using the details in the next section.

 

4. Use of Personal Information

4.1 We use your personal information for a range of essential activities, including:

• Responding to requests: To address your inquiries and service requests effectively.
• Transaction management: Processing payments and issuing receipts for transactions.
• Event registrations and participation: Managing sign-ups for events, training sessions, newsletters, website downloads, or webinars.
• Human resources management: Handling recruitment, employment contracts, and internal HR administration.
• Enhancing user experience: Maintaining and improving our website, personalizing your online experience, and providing requested services and information.
• Marketing communication: Sending information, special offers, and relevant updates, with an option to unsubscribe at any time.
• User account management: Allowing access to various features on our website.

4.2 We offer several options to control and limit the collection of your personal information, including:

• Communication preferences: You can choose how we communicate with you (phone, SMS, email) or opt out entirely.
• Account settings: When creating an account, you may opt out of certain services or loyalty programs.
• Cookie management: You can refuse or customize cookie settings on our website. Please note that blocking some cookies may affect site functionality.
• Granular consent: In most cases, when we collect information for specific purposes, you can consent to only certain uses of your data.

Some of these options may limit access to certain features. For instance, refusing cookies may prevent parts of our website from functioning as expected.

 

5. Sharing and Disclosure of Personal Information

5.1 Personal information collected by our organization is accessible to specific personnel for service and product delivery purposes, including:

• Customer service: Accesses contact details to respond to inquiries.
• IT department: Accesses technical data for support and maintenance.
• Marketing department: Uses data for advertising campaigns and market research.
• Delivery partners: Receive addresses for order shipments.
• Payment service providers: Process financial transactions securely.
• Data security officers: Ensure data protection against unauthorized access and cyber threats.
• Legal consultants: Ensure compliance with applicable laws and regulations.
• Cloud service providers: Securely store and manage data.
• Research and development partners: Access data for innovation and service improvement.
• Debt collection agencies: Receive information in cases of non-payment.

We ensure that personal information is used solely for the stated purposes and remains confidential. Data transfers outside Quebec comply with applicable regulations, ensuring adequate protection.

 

6. Security of Personal Information

6.1 Security Measures

To ensure the security and confidentiality of personal data, Broderie Magister employs strict security measures, including:

• Physical security: Secure locks and restricted access to areas storing personal data.
• Access controls: Limiting data access to authorized employees only.

While we strive to protect your personal data, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6.2 Staff and Board Commitment

All employees, directors, volunteers, independent contractors, or consultants associated with our company commit to maintaining the confidentiality of personal information and refraining from unauthorized use or disclosure. This commitment remains in effect indefinitely.

 

7. Retention and Deletion of Personal Information

We retain your personal data only for as long as necessary for the purposes outlined in this policy. We store and use data to comply with legal obligations, resolve disputes, and enforce policies.

We also retain usage data for internal analysis, generally for a shorter period unless required for security enhancements or legal compliance.

 

8. Your Rights

8.1 Recognition and Respect for Your Rights

We acknowledge and respect the fundamental rights of individuals regarding their personal information, including:

• Right of access: You may request access to your personal data.
• Right of rectification: If your information is incorrect or incomplete, you may request updates.
• Right to delisting: You may request that your personal data be removed from public access in cases of harm or legal violation.
• Right to file a complaint: If you have concerns about how your data is handled, you can file a complaint.

Upon receiving a written request and verifying identity, we will confirm if we hold personal data and provide access accordingly. Requests may be denied based on applicable laws, in which case we will provide justification.

 

9. Policy Changes

This policy may be updated to reflect changes in our practices or legal requirements. Updates will be published on our website. We encourage regular review of this policy.

 

10. Contact

Broderie Magister has appointed the following person as the person responsible for ensuring compliance with applicable laws and regulations regarding the protection of personal information. In this capacity, they are also responsible for ensuring compliance with this policy. To submit comments or file a complaint regarding non-compliance with this policy, you may contact:

Joey Gagnon
President
Broderie Magister 2023 Inc.
444 rue des Bâtisseurs, Val-des-Sources, QC, J1T 4S3

Email : joey.gagnon@magister.ca
Phone number : 819-879-4008

Effective Date: September 14, 2023
Last Updated: March 11, 2025